The Cornell Store Device Repair Consultation, Troubleshooting & Trade-In

Tech Connect’s Smart Desk offers the following services by appointment: evaluation of your device for repair, personalized assistance with hardware and software purchasing, new device setup & general troubleshooting. Click Schedule Appointment below for Smart Desk services.


Support for Cornell Computing Services

Cornell Information Technologies (CIT) and the IT Service Desk provide assistance with campus computing services for students, faculty, and staff.  Campus computing services include apps like Zoom and Canvas, Outlook email, Wi-Fi connectivity (eduroam, etc.), Two-Step login, and many other centrally-supported services.

For assistance with Cornell computing services, contact the IT Service Desk directly:


Manufacturer Technical Support for Devices

Apple (computers)


Technical support: 800-800-2775




Technical support: 800-426-7378

Apple (iPod)


Technical support: 800-800-2775




Technical support: 888-476-6938



Technical support: 888-560-8324

Device Trade-In Options

  1. Sell your technology to The Cornell Store for store gift card

    Follow the link to complete the device evaluation. Print the quote and bring your device to The Cornell Store (Main Campus 135 Ho Plaza) to complete the process. We will verify the model and condition of your device and issue a store credit to be used toward a new purchase.
  2. Sell your technology to our trade-in partner PowerON for payment issued on a virtual Visa® Reward Card

    Follow the link to complete the device evaluation. Print your quote and take your device to a FedEx Office Print & Ship Center. FedEx will provide the box, package securely, and ship your device for free.

Selling older technology or departmental technology?

Device Trade-in Frequently Asked Questions